Case study

How Dasa increased efficiency by 295% by automating supply chain demands

By centralizing an operation involving 10 teams in Pipefy, Dasa improved communication and reduced demand resolution time by 75%.

Case Overview: Effective Solutions for Complex Processes

DASA started using Pipefy in August 2020 to improve its supply chain processes. The logistics planning team was managing complex processes through multiple tools, such as emails, spreadsheets and a ticket system, which led to process errors and miscommunication.

 

Now, DASA controls a sophisticated logistics chain management process that involves 10 different departments, including Production, Purchasing and Supplier Registration.

The process starts with a Pipefy form that collects all the data necessary to process the demand without errors. Demands can be complex (involving several teams) or simple supplier changes. Throughout the workflow, DASA teams use several advanced resources, such as automation rules, connections to databases and connections between processes with parallel flows, such as the purchasing process.

Main results

223%

+7 mil 

295%

+20 mil

75%

return on investment (ROI) in the first year of using Pipefy

requests resolved per month

increase in team efficiency: from 236 to 931 closed tickets per employee each month in the supply chain request process

automated actions per month

reduction in the resolution time for logistics demands, from 4 to 1 business day

About Dasa

Dasa is the largest integrated healthcare network in Brazil, serving more than 20 million people per year, with cutting-edge technology and an intuitive experience. The company's portfolio includes laboratories, hospitals and medical centers.

 

With more than 40 thousand employees and 250 thousand partner doctors, the company operates in three countries: Brazil, Argentina and Uruguay, and is expanding to Colombia and Chile.

Challenges in supply chain and purchasing operations

  • Processes managed by a very limited combination of tickets, spreadsheets and emails.
  • Lack of visibility into SLAs and inability to track each request.
  • Requesters could not track the status of each ticket, often throughout a time-consuming cycle involving multiple teams.
  • Lack of communication between departments and loss of information throughout the process.
  • Difficulty in scaling operations without hiring more people.

How Pipefy increased efficiency

  • Logistics demands are centralized in one place. All necessary information is collected in an error-proof form.
  • The process has clear rules and connects 10 different teams, who are now able to collaborate at each stage. The Purchasing team, for example, only acts if demand requires the purchase of new goods or raw materials.
  • Connection to databases to centralize suppliers, products and cost centers.
  • With automation, the team was relieved of manual activities, such as sending updates to requesters via email or opening tickets for other teams.
  • Reports created in real time allow managers to monitor process SLAs and make high-level decisions.
Before Pipefy, each Logistics team employee handled around 230 tickets per month. Today, each person cares for around 930 per month, allowing our operation to scale without needing more people. It’s a massive increase in productivity”
Mateus Priólli Pereira
Process and Project Specialist

Other specifications

  • Industry: Health
  • Company size: 10.000+
  • Main process vertical: Supply Chain
  • Secondary process vertical: Financial, Legal, and Governance
  • Processes in Pipefy: supply chain requests, registration of goods and products, purchasing, issuing invoices, logistics planning