Case study
How Dasa increased efficiency by 295% by automating supply chain demands
By centralizing an operation involving 10 teams in Pipefy, Dasa improved communication and reduced demand resolution time by 75%.
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By centralizing an operation involving 10 teams in Pipefy, Dasa improved communication and reduced demand resolution time by 75%.
DASA started using Pipefy in August 2020 to improve its supply chain processes. The logistics planning team was managing complex processes through multiple tools, such as emails, spreadsheets and a ticket system, which led to process errors and miscommunication.
Now, DASA controls a sophisticated logistics chain management process that involves 10 different departments, including Production, Purchasing and Supplier Registration.
The process starts with a Pipefy form that collects all the data necessary to process the demand without errors. Demands can be complex (involving several teams) or simple supplier changes. Throughout the workflow, DASA teams use several advanced resources, such as automation rules, connections to databases and connections between processes with parallel flows, such as the purchasing process.
223% | +7 mil | 295% | +20 mil | 75% |
return on investment (ROI) in the first year of using Pipefy | requests resolved per month | increase in team efficiency: from 236 to 931 closed tickets per employee each month in the supply chain request process | automated actions per month | reduction in the resolution time for logistics demands, from 4 to 1 business day |
Dasa is the largest integrated healthcare network in Brazil, serving more than 20 million people per year, with cutting-edge technology and an intuitive experience. The company's portfolio includes laboratories, hospitals and medical centers.
With more than 40 thousand employees and 250 thousand partner doctors, the company operates in three countries: Brazil, Argentina and Uruguay, and is expanding to Colombia and Chile.